"Always Nice and Confident, Sometimes wrong": Developer’s Experiences Engaging Generative AI Chatbots Versus Human-Powered Q&A Platforms

Li, Jiachen and Mynatt, Elizabeth D. and Mishra, Varun and Bell, Jonathan

Download PDF

BibTex:

@inproceedings{chatgpt,
  author = {Li, Jiachen and Mynatt, Elizabeth D. and Mishra, Varun and Bell, Jonathan},
  title = {"Always Nice and Confident, Sometimes wrong": Developer's Experiences
                    Engaging Generative {AI} Chatbots Versus Human-Powered Q{\&}A
                    Platforms},
  year = {2025},
  booktitle = {Proceedings of The 28th ACM SIGCHI Conference on Computer-Supported Cooperative Work \& Social Computing},
  series = {CSCW},
  url = {https://www.jonbell.net/preprint/cscw25-chatgpt.pdf},
  doi = {10.1145/3710927}
}